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We can do better than SPIRE

(Collegian File Photo)

“University of Massachusetts SPIRE.” The phrase conjures images of a simply-designed but thoroughly flawed website. It brings back memories of wandering the maze of drop-down menus in order to find something as simple as a class schedule, textbook list or semester bill.

For years, UMass students have struggled with the complexity of the portal, which is designed in such a way that makes it looks like it jumped off the computer of a first-year undergraduate with a hobby in web design. But the visual shortcomings of SPIRE are just the beginning.

Despite the technological advancements of the rest of the campus and the well-designed UMass Dining and My UMass apps, the school’s signature student website still lacks a strong mobile presence. Though the website was updated to mobile browsers recently, many of the links on the homepage simply provide access to the desktop version, where the screen dimensions sometimes have difficulty on cellphones.

While this is an issue, organization has consistently been SPIRE’s most glaring weakness. For students, especially incoming freshmen who are inexperienced in SPIRE navigation, finding something as crucial as tuition costs or meals plans can be difficult.

I experienced this earlier this year when trying to find my class materials, including textbooks. From the SPIRE homepage, it takes some exploring to find the full schedule in list form. It’s not in “Enrollment,” where “Add/Drop” is located. It’s not in “Academics,” where grades, transcripts and course history can be found, although this is where you’d think it’d be. It’s actually under “Student Home,” and even then, you need to do some navigating to find the textbook list, hidden on the side of your class schedule.

A student portal that is simple to use and well-designed should be a hallmark of a school like UMass, which puts so much emphasis on STEM. Instead, SPIRE is a source of eye-rolling.

Fortunately, there may be a solution to this issue.

There are dozens, perhaps hundreds, of UMass students capable of writing the code for a cleaner and better-running portal. Think of the fact that there are upward of 1,000 undergraduate and graduate students in the College of Information and Computer Science. These are smart, experienced and motivated young people who could bring meaningful new ideas to the table.

I’d like to be the first to propose a remake of the SPIRE interface and experience. We can do better and have the resources to do so.

If it’s a matter of money, if UMass doesn’t have the budget to bring in a major web design firm, then I encourage the University to turn to those 1,000 computer science students available right on campus. A small prize and some healthy competition is enough to get the gears turning in the minds of many UMass students.

Think of the possibilities of a contest to create a better site. It’d cost the University next to nothing (especially compared to an outside contractor) and would give valuable experience to those students who want to participate and have something to offer.

The experience alone may be the most valuable take-away from this process. A project of this sort would be the ideal practice for computer science students looking to boost their skill set and add to their résumés.

UMass could walk away with a better-looking and easier to use website, and the University could boast that it was created with the help of the next generation of computer engineers, who will all be UMass alumni. These students get the practice they need to be successful in real-world scenarios and gain experience working on extended projects.

But in the end, the real winners would be everyone who no longer has to deal with SPIRE.

Will Katcher is a Collegian columnist and can be reached at wkatcher@umass.edu and followed on Twitter at @will_katcher.

Comments
2 Responses to “We can do better than SPIRE”
  1. Alex says:

    “There are dozens, perhaps hundreds, of UMass students capable of writing the code for a cleaner and better-running portal.”

    That’s not how this works. That’s not how any of this works. SPIRE isn’t just the tool students use – it’s a massive database that includes employment and HR resources for everyone who works at the university. Anyone who worked on the system would require FERPA and HIPPA clearance at a minimum, so student workers are an impossibility.

    And this isn’t an issue that affects just UMass. If you look at the systems other colleges use, they have similar problems. It’s a matter of infrastructure, budget, and legal requirements, not simply a web design project that could turn out a spiffy new interface.

  2. umassalum says:

    Having worked in higher education, I can 5000% back what Alex says, this is not nearly as simple as you think.

    While the minds at UMass are amazing, students cannot and should not have any access to the backend databases that run the entire system. SPIRE is not a system used exclusively by the Amherst campus – it’s used by the entire University system – and based off of a structure used by most colleges/universities in the US.

    While I get that SPIRE is annoying, I was perfectly capable of handling everything I needed to using SPIRE. The only time I even ever needed to login to it from a mobile device is when I forgot what classroom a lecture was…and even then, it wasn’t THAT bad. I’m really not certain what you’re complaining about here, there’s still many smaller institutions doing a lot of this by hand/paper (including the one I was employed by). If you think SPIRE is bad, imagine having to go to the housing office for the housing lottery or actually having to go to the bursar and registrar’s offices to get information instead of just clicking a link.

    SPIRE is not a portal, it’s a living breathing database that houses complex information on over 30,000 people, and while it may not aesthetically please you…DEAL.

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