Since I arrived at the University of Massachusetts I’ve noticed one organization in particular that continues to render itself completely useless: UMass Parking Services. My first interaction with them happened months before this semester began when I reached out with a couple of questions about parking on campus. As anyone who’s ever had an experience with them probably could have guessed, they were not very helpful. In fact, I have never heard of anyone having an experience with Parking Services that wasn’t tedious and excruciating.
I should say that writing this article was largely motivated by the $60 parking ticket I received last week. Despite the obscene cost of this ticket, my issues with the situation were mostly based on the principle. Admittedly, I was parked in a lot that I did not have a permit for. This lot, however, is massive and was mostly empty. Who was I inconveniencing by parking my car there for a couple of hours? I could see the issue if the lot was almost full and people who had paid to park there couldn’t, but this was not the case.
The problem here is not just Parking Services; it’s how UMass handles parking in general. The system currently in place forces students to pick one lot and that is the only place they can park for the rest of the semester. That said, the only lots that are ever available to purchase passes for are tucked away in various corners on campus.
For example, I live in Orchard Hill Residential Area and the only lot that was available for me to purchase a permit for was Lot 11, across campus near the football stadium. Those who are familiar with the UMass campus are aware that this is no leisurely stroll. This journey is nothing short of a harrowing pilgrimage made only worse by the unforgiving elements of Massachusetts weather. So, whenever I need to use my car, I have the option to either take the bus to that parking lot (which feels annoyingly counterintuitive) or walk through the rain, snow, sleet or hail that decides to terrorize campus that day.
After approximately 30 seconds of critical thinking, I came up with a solution. At the beginning of every semester, students pay a flat rate to receive a parking pass, and this allows them to park in any lot they want, whenever they want. This would include exceptions such as faculty lots and metered parking, but now students would have the freedom to park anywhere there is a spot available. I would no longer have to walk half an hour to get to my car when there is a perfectly usable, mostly empty lot two minutes from my dorm. And if that lot happened to be full, I would simply try the next closest lot. Regardless, I’ll end up parking much closer to my dorm and wouldn’t be forced to pay outlandish fines for parking at a school that I already pay to park at.
I don’t believe the University of Massachusetts would ever actually implement this progressive plan. Every parking ticket they hand out is another $60 in their pocket. They say you shouldn’t park in lots you don’t have permits for, but that’s exactly what they want you to do. There’s too much profit in the parking ticket industry, and the capitalist Parking Services love nothing more than to exploit the proletariat student.
If this plan was ever put into effect there would be no more need for parking services on campus. Have you ever tried to call parking services? If so, I can guarantee they didn’t answer the phone and I’m willing to bet they never returned your call. The parking system at UMass works against students and is designed to make the University as much money as possible. Sure, the University could build a couple more lots and make some money by charging more students for parking, but that profit would most likely pale in comparison to the amount brought in from parking tickets.
I believe a campus without strict parking regulation is the best-case scenario for this University. UMass sees their abhorrent parking system as a business, and it’s not one they’re going to get rid of any time soon.
Zach Leach can be reached at [email protected].
Cockroaches Aretreatedbetterthanus • Feb 2, 2022 at 10:16 pm
Excellent article. May I suggest submitting a FOIA request for all of the UMass parking authority’s employees’ names and write another article including all of them? There are some of their names on the UMass website, but only supervisors etc.. The people who issue the tickets need to be outed and publicly shamed. They are state employees, their names are supposed to be public record. Thanks!
Local Guy • Jan 30, 2022 at 8:10 pm
The problem is they keep building buildings on all the parking lots, without replacing the lost spaces. They should bulldoze those two frats next to the Newman center and build a parking garage there.
Travis • Nov 11, 2021 at 11:26 am
What grinds my gears about them is that there’s a sign that says 24-hour ticketing in lot 47 but lo and behold they don’t do nothing about it after 4:00 the students know this and park there so when I show up at 7:00 a.m. there’s no good places for me to park in the space that I pay to park they tell us to call the police department and have them ticket until and when you do that they don’t seem to care at all about that even on the weekends is more worse than ever for us
Lydia Rackenberg • Nov 10, 2021 at 7:12 am
I’ve worked at UMass for 35 years and have had only great experiences with parking services. I think you could have floated a creative parking idea without trashing them.
John Smith • Nov 9, 2021 at 8:54 pm
In the dark ages “damherst towing” would clean the streets on the first official day of winter parking with no notice. You found a ride to North Amherst and paid your $100.00+ in cash only to get your car out of jail.
Em • Nov 9, 2021 at 7:16 pm
Agreed that something needs to change and I think it should start with our constitutional right to due process which is blanently ignored in their ambiguous fines and no appeals policy. Why do they fine you the max amount and cite ‘parked in a reserved spot’ when there is a lower cost option of ‘parked in wrong lot’ these are 2 different things but when you try to make your very logical and legally accurate case you are hit with the “no appeals policy” and if this rule is bent by the 2 empathetic people that do work there, you don’t have the right to be at the appeal! As a Faculty member that works late and parks far it would be nice to have some sort of flexibility outside of the 5 year waitlist for the lot closest to my building that I can’t afford. Great ideas throughout the article and responses.
Justin • Nov 9, 2021 at 12:18 pm
My favorite answer I to the question “why is parking so expensive, especially for employees?”
Answer: money goes towards scholarships for students…………………… I mean apparently these high tickets cost or even permits are going towards your education…………. So I wouldn’t complain. Unless you’re going to change the entire system.
Sam • Mar 8, 2023 at 5:10 pm
it says “maybe its time to rethink the entire system” in the title. Pretty sure that’s the point.
Sean • Nov 9, 2021 at 11:23 am
Completely agree. Not to mention, Parking Services also has this fun little quirk where they don’t even follow the same policies that they expect you to follow to a T. All it takes is a parking attendant having a bad day and they’ll call the tow truck and leave you with a $140 impound fee. Broken system.
Jane Doe • Nov 9, 2021 at 11:22 am
It would take so long for commuters to find a spot if they had a universal parking. Imagine driving to every parking lot on campus in the morning only to see that they’re filled up by residential student who o ly need to go to there car once a week. I had a pass in lot 11 and walking to my classes from there everyday was brutal. I just think we need to build parking lots in a better way. Instead of having parking lots near sports stadiums. Maybe have them near campus where it matters. Also it’s so unsafe to walk to lot 11 at night there’s no lights or emergency call stations.
Garrett Jacobsmeier • Nov 21, 2021 at 3:01 pm
It is already incredibly difficult to find parking sports because of all the people that park where they are not supposed to and just accept the risk. I don’t know how large of an impact on commuters that would have. Also yeah, definitely could use some lighting on the way to lot 11
J Smith • Nov 9, 2021 at 10:30 am
I agree 110%, as a current UMass employee the parking services is absurd. Parking services is absolutely useless and they are no help whatsoever. There was a time that I had to come in to do overtime during the day and I had emailed the parking services to let them know that I’ll be parking, in the parking lot I pay for, outside of my normal hours and they told me I could not do that and I would have to park in the dirt lot behind the parking office. The next day I went to the parking office and I told them that I would be parking in the lot that I pay for outside of my working hours and the lady said okay not a problem I’ll give you a pass for the rest of the week so they don’t ticket or tow your vehicle. It seems that the protocols change according to who you talk to and on what day you talk to them on.
They don’t charge faculty/staff one flat fee. We get charged based on our income and where we want to park. Which means that the person you’re parking next to could be paying $200 more a year to park in the exact same parking lot you’re parking in. And if working hours are between 4:00 p.m. and 7:00 a.m. you don’t have to pay for parking at all because parking services is not on campus after 4:00 p.m.
John Smith • Nov 9, 2021 at 8:46 am
I agree 100% with this. As a staff member working here at UMASS, I’ve seen my fair share of tickets. Things need to change. Parking services should create a “Universal parking pass” so any open spot is fair game. Why ticket someone in a lot that is open and not full? Thank you and have a nice day.
Jonathan Sheehan • Nov 8, 2021 at 11:34 pm
This situation has existed for decades. I lived in Butterfield almost 30 years ago.
One time they were attempting to tow my friend’s vehicle. We paid the driver from North Amherst towing cash, he then turned around and handed the cash to the parking enforcement officer. It has always been a game….
John Smith • Nov 9, 2021 at 8:56 pm
Not North Amherst towing, it was Damherst Towing.
Al • Nov 8, 2021 at 10:41 pm
Another entitled, suck it up buttercup.
Marcus • Nov 9, 2021 at 11:15 am
Found the cop
William Hughes • Nov 8, 2021 at 3:36 pm
Wise words, I love to read a good slandering of these crooks. $60 tickets for parking in near-empty lots you don’t have a permit for is beyond absurd.
Brian Willy • Nov 8, 2021 at 3:34 pm
Make it happen. Accept your challenge to navigate the bureaucracy. No matter the outcome, you’ll learn a lot.
Logan • Nov 8, 2021 at 11:32 am
Another insightful read by Umass’s own infamous critic Zachary Leach.
Adam Sevorian • Nov 8, 2021 at 10:58 am
I completely agree. As a 2017 graduate, the parking services have been useless for years and UMass uses it only as a money maker. The workers in the office are rude and not helpful, and the school charges obscene prices for parking passes. Maybe instead of building new sports buildings for teams that are constantly losing they could build useful structures instead.
Scrts • Nov 9, 2021 at 10:13 pm
….are they hiring?
Sounds like it’s up my alley